Where can I find the best quality for her ring?

It goes without saying you want to be sure of the quality of the precious metal and the diamond. You will be able to find the same quality with an online jeweller as you would in a physical shop, but for a lower price. After all, physical sales points cost money. And these costs for the building, shop windows, electricity etc, will be incorporated in the price you pay. Buying an engagement ring online is therefore an average of 30% to 50% cheaper.

You can look at the quality labels on the online jeweller’s homepage, in order to eliminate any doubt. Can you see the EMOTA or SAFESHOPS.BE hallmark? Then you can rest assured the e-shop is completely safe.

Assurances you can verify

Certificate supplied with every diamond: Each diamond is delivered with an independent laboratory report showing the stone’s carat weight, cut grade, colour, clarity and measurements, so you can check the exact attributes yourself. These same fields appear in the product description for easy comparison.

Independent lab verification: You can verify a report directly with the issuing laboratory using the report number on the certificate. This confirms the report’s authenticity and ensures the document matches the stone in your ring.

Quality checks by BAUNAT: Before any piece leaves our workshop it undergoes an in-house inspection that covers stone setting, metal finish and overall craftsmanship. A mounting inspection ensures the diamond is securely seated and the ring meets our standards for polish and symmetry.

Live support and appointments: BAUNAT’s customer support is available via chat, email and telephone to answer questions, arrange appointments or help with certificate verification. If you prefer to see a ring in person, you can schedule a private showroom appointment to view and try the piece in a calm, expert-led setting.

How can I be sure of the authenticity?

Do you attach importance to craftsmanship and authenticity? Then the place where you buy your jewellery is subordinate to its origin. Antwerp is the diamond capital. But that doesn’t mean you need to come to Antwerp. Items of jewellery which were handmade in Antwerp have also found their way to the worldwide web.

The accompanying certificate, prepared by independent laboratories, is what you need to consult to know about the diamond’s authenticity. You will also receive this certificate, with all possible quality characteristics, when you decide to buy an engagement ring online.

How BAUNAT guarantees diamond authenticity?

At BAUNAT every diamond comes with an independent laboratory report so you can check its details yourself. We use recognised grading labs such as GIA, IGI and HRD; an independent lab is a third party that grades the stone without a commercial stake in the sale. Below is an anonymised sample of the kind of information you will find on a diamond report.

Sample certificate excerpt (for illustration only): 

A simple 3-step verification checklist when you receive your ring: 

1. Match the report number on the certificate with the number on the paperwork that comes with your ring. They should be identical.
2. Check the key fields: carat weight, cut grade, colour and clarity. These are the main attributes that describe the stone and should match the product description you received.
3. Confirm the report on the issuing laboratory’s verification page using the report number and the stone’s basic details. If anything looks different or unclear, contact BAUNAT customer support for assistance.

Every diamond sold by BAUNAT is supplied with a certificate from an independent laboratory as standard, so you always have verifiable documentation of the stone’s quality and origin.

What if I would like a little assistance and guidance?  

Just because you want to save time by buying an engagement ring online, doesn’t mean you can’t rely on professional advice. You can ask just as many questions via chat, email or telephone as you would to a sales person who is looking over your shoulder. Plus this way you will receive more targeted advice and less sales chat.

Would you still rather look at a piece of jewellery in person before making a purchase decision? Then combine the advantages of an online shop with the benefits of a showroom visit by appointment.

You will soon see: buying an engagement ring online certainly has its advantages! Plus you can also enjoy a 30 day cooling off period without any further purchase obligation. This will allow you to find the perfect ring in BAUNAT’s extensive collection of engagement rings.

What to expect when you buy

Requesting an appointment: You can request a private showroom visit by phone, email or chat. When you ask for an appointment you will be asked for a preferred time slot and which pieces you would like to see, so the session can be prepared for you.

The showroom visit: During your appointment you will view selected rings, try them on and discuss options such as ring size and metal finish. The visit is focused and private, with an expert available to explain craftsmanship and answer technical questions. There are no pushy sales tactics; the aim is to help you compare and choose with confidence.

Online purchase steps: After ordering online you will receive an order confirmation and the diamond documentation, including the independent certificate. The ring is inspected in-house before dispatch, professionally packaged and sent with insured shipping so it arrives safely. Packaging is discreet and protects the ring while keeping the presentation elegant.

Returns and exchanges: If the ring does not meet your expectations, BAUNAT offers a clear return and exchange process. Eligibility depends on the condition of the jewellery and the original documentation being present. Customer support will guide you through the steps and help with any questions about fit, finish or certificate details.